Support
We're here to help
Contact Us
If you need assistance with LotDesk, have a question, or want to report an issue, please reach out to us:
📍 Address: 124/1 West Shewrapara, Dhaka, Bangladesh
⏰ Response Time: We aim to respond within 24-48 hours on business days.
You can also reach us from within the app: go to Menu → Contact Us to send a message directly.
Frequently Asked Questions
How do I create an account?
Download LotDesk from the Google Play Store, open the app, and follow the registration process. You'll need to verify your phone number via OTP before creating your account. You can also sign in with your Google account.
How do I add products and manage inventory?
After logging in, navigate to the Products section to add your products. Then go to Inventory to create stock lots with purchase prices and quantities. LotDesk automatically calculates landed costs and manages stock using the FIFO (First In, First Out) method.
How do I create an order?
Go to the Orders section and tap "Create Order." Add customer details, select products and quantities, and LotDesk will automatically allocate stock from your oldest lots (FIFO) and calculate profit margins.
How do I add team members?
As an organization Owner, go to Settings → Organization → Members → Invite Member. You can assign Admin or Staff roles with different permission levels.
What is the difference between Free and Pro tiers?
The Free Tier provides access to all core features. The Pro Tier unlocks advanced analytics, detailed reporting, and additional business insights.
How do I delete my account?
You have two options:
- From the App: Go to Settings → Delete Account. This deactivates your account (data is preserved).
- From the Web: Visit our Account Deletion Page. This permanently deletes your account and all associated data.
Can I recover a deleted account?
If you deleted your account from the app, your data may be recoverable. Contact us at lotdeskbd@gmail.com.
If you deleted your account from the web deletion page, the deletion is permanent and cannot be reversed.
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your registered email address. You'll receive a one-time password (OTP) to reset your password.
Is my data secure?
Yes. We use encrypted connections (HTTPS), secure authentication (JWT with token rotation), and organization-level data isolation. Your business data is only accessible to members of your organization based on their role permissions. Read our Privacy Policy for more details.
Report a Bug
Found a bug or experiencing an issue? Please email us at lotdeskbd@gmail.com with:
- A description of the issue
- Steps to reproduce the problem
- Your device model and Android version
- Screenshots (if applicable)